Delivery And Returns Information
All blinds are delivered by a reputable national carrier and will require a signature to confirm delivery. The carrier can then provide us with a signed copy proof of delivery and this will be accepted as confirmation of safe delivery. If a parcel arrives damaged in any way it must be signed for as damaged or rejected by the customer.
Our carrier will not leave a parcel without a signature, please ensure that there will be someone to provide a signature at the address you require the goods delivered to (this could be a work address). We can also arrange for the courier to try and deliver to a neighbour if you are not likely to be in.
If there is no one available when the carrier attempts to deliver they will try once more the following day, if there is still no one available to receive the delivery on this second attempt the parcel must be collected from the local depot, or an additional delivery charge will be made to re-ship the goods again.
If there is still no-one available to sign for the goods, the goods will be returned to us. The cost to re-ship the goods out must then be paid for by the customer.
Ready made products
We operate a no quibble guarantee. If you are not absolutely delighted with your purchase you can return it within 7 days for a full refund. (This guarantee applies to any product returned in its original packaging and condition. We cannot accept back products that have been altered in any way. The cost of returns must be paid by the customer.
We may need ask that you return the blinds to one of our suppliers factories so if you do intend to return an order for any reason please get in touch and we can advise where to send it.
Made To Measure Products
Under the distance selling guidelines we cannot accept any made to measure products back. This rule applies to all made to measure blinds and readymade products that we trim to fit for you across all of our ranges. In the unlikely event of your blind/s arriving damaged we will arrange collection at our cost and remake the blind.
All blinds have been inspected prior to dispatch, however in the unlikely event that a part is missing or defective we will replace the part or the blind immediately. Please just get in touch and we will resolve any issues right away.
Every blind we sell carries a full 12-month product warranty against manufacturing defects. This warranty is in addition to your statutory rights.