All blinds are delivered by a reputable national carrier and will require a signature to confirm delivery. The carrier can then provide us with a signed copy proof of delivery and this will be accepted as confirmation of safe delivery. If a parcel arrives damaged in any way it must be signed for as damaged or rejected by the customer.
Our carrier will not leave a parcel without a signature, please ensure that there will be someone to provide a signature at the address you require the goods delivered to (this could be a work address). We can also arrange for the courier to try and deliver to a neighbour if you are not likely to be in.
If there is no one available when the carrier attempts to deliver they will try once more the following day, if there is still no one available to receive the delivery on this second attempt the parcel must be collected from the local depot, or an additional delivery charge will be made to re-ship the goods again.
If there is still no-one available to sign for the goods, the goods will be returned to us. The cost to re-ship the goods out must then be paid for by the customer.
All of our blinds are made to measure.
Under the distance selling regulations we cannot accept any made to measure products back. This rule applies to all made to measure blinds across all of our ranges.
If a product is made incorrectly or arrives damaged we will replace this blind immediately as detailed in the replacements policy below. If the customer wishes to cancel the order rather than wait for a replacement it is the customer's responsibility to return the blind. This must be complete with all fixtures and fittings supplied. The cost of this return would be paid by the customer.
All Blinds have been inspected prior to dispatch, however in the unlikely event that a part is missing or defective we will replace the part or the blind immediately.
If you have a problem with your blind please get in touch and we will do our best to trouble shoot the problem with you. Failing this we may need to collect the blind and have it returned directly to one of our manufacturers factory.
When organising a remake / replacement of a blind we cannot change any details from the original order, it must be a replacement on a like for like basis.
Every Blind carries at least a 12 month product warranty against manufacturing defects. Certain products in our ranges have longer warranties than this period which will be stated in the product description. This warranty is in addition to your statutory rights.
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