Covid 19 Update - We are still open and processing orders as usual, with measures in place to ensure the safety of our staff and customers.
Order Blinds is a trading name of Order Blinds Online Ltd.
Payment can be made via bank transfer, debit, credit card or via Paypal. We do not store credit card details and use 3rd party merchant providers to process payments. By purchasing blinds from Order Blinds you are entering a legally binding contract with us.
All of our made to measure products fall under the tailor made section of the Consumer Contract Regulations 2014 and as such are exempt from this legislation and the 14-day cancellation rights. If you need to cancel your order you should telephone us on 0800 1488229 as soon as possible. Providing the production process has not begun a cancellation will be possible. If production of your blinds has begun it will not be possible to cancel your order. Refunds can take up to 14 days to show on your statement once processed by Order Blinds.
All prices quoted are inclusive of VAT. An order is not considered an order or will be released for production until it has been paid for in full. Delivery to certain areas that we can deliver to including Northern Ireland, Channel Islands and Southern Ireland may incur additional delivery fees which will be displayed to you prior to placing the order.
We have the right to cancel your order if:
If for any reason beyond our reasonable control, we are unable to supply a particular item we will contact you via telephone and or email as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.
We specify an estimated dispatch timescale on each product page. Please be aware that all date ranges are in working days from the order being placed (paid for in full). Bank holidays are not considered working days.
If there is a problem that would cause your product being dispatched outside of this timescale we will endeavour to notify you as soon as possible but shall not be liable for loss occasioned by delay in delivery.
If you are using a blind fitter, we do not recommend booking a fitter until the blinds have arrived and they have been inspected to ensure there are no defects and everything is present.
All Blinds are delivered by a reputable national carrier and will require a signature to confirm delivery. The carrier can then provide us with a signed copy proof of delivery and this will be accepted as confirmation of safe delivery.
Our carrier will only leave a parcel in a safe place or with a neighbour if you instruct them to do so. You can do this either via the delivery instructions box when checking out or by liaising directly with the courier by responding to a delivery email, text message or by going onto their website with the tracking information. If the parcel is delivered to your nominated neighbour or left in your designated safe place it is considered delivered successfully. If the product is subsequently stolen from your safe place or neighbour, we will not be liable for the stolen goods as they were left in the safe place under your instruction.
All of our blinds are rigorously quality checked prior to dispatch but in the unlikely event that a product is made incorrectly, has a defect or arrives damaged you should contact us immediately either via email at email@example.com or you can telephone our customer service team on 0800 1488229. You have 14 days following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process. In this event we will deal with your queries promptly and where necessary replace the affected component or blind/s without delay. We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection.
When organising a remake / replacement of a blind we cannot change any details from the original order, it must be a replacement on a like for like basis. This does not affect your statutory rights.
Every Blind attracts a 12 month product warranty against manufacturing defects. Certain products in our ranges have longer warranties than this period which will be stated in the product description.
We reserve the right to repair or replace the product and it may be necessary to return the goods to us for inspection prior to a replacement being dispatched.
If any product has been repaired, tampered with or fixed by a third party this voids the product warranty.
This warranty is in addition to your statutory rights.
You can be assured that Order Blinds have installed the latest technology from Paypal Merchant Services and Sage to ensure the most reliable and secure checkout system available. We do not store your credit or debit card details and use 3rd party merchant providers to process your payment.
Order Blinds Online Ltd do not disclose buyers information to third parties.
Cookies are used on this shopping site to keep track of the contents of your shopping cart.
Data collected by this site is used to:
After your order has been delivered, we will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future via an opt out link within any marketing email sent.
Order Blinds Online Ltd
Barbrey Business Park
Company Number: Order Blinds Online Ltd is registered in England and Wales. Our company number is 07106076
VAT registration: Order Blinds Online Ltd is VAT registered. Our VAT number is 142 6169 21.
"Lovely blind, nice colour and the blackout is good. My son is sleeping longer with these installed!"
"Made to measure was easy to do online. The finished order arrived quicker than expected and was a perfect fit."
"Efficient company with good quality stock, a wide range of patterns which fit the given measurements perfectly and are easy to install."
"Excellent company to deal with. Made to measure blinds came in about 7 days. Great value and product looks good. Highly recommended."
"Brilliant customer service. Speedy order and lots of thanks to Emily Marriott for noticing and rectifying my measuring mistakes!"