Below you will find a list of our most frequently asked questions. If you don’t find the answer you are looking for here please feel free to Contact Us where one of our customer care team is on hand to offer honest & helpful advice.
We recommend using a good quality steel measuring tape and taking a measurement for the width in 3 different places as well as the drop. Our full measuring guide which gives detailed step by step instructions as well as a useful video can be found here – Measuring Guide.
When you place an order for the majority of blinds on our website, we will ask you whether the measurements you've provided are a 'Recess Size' or 'Blind Size'. This information is crucial as it affects the finished size of your blind.
A Recess Size is the internal measurements of your window reveal as illustrated in the image below. For a Recess Size, please provide us with the exact wall to wall & ceiling to sill measurements with no reductions. We will then make the appropriate reduction to ensure the blind fits perfectly within the space. The reduction size varies depending on the type of blind.
A Blind Size is the exact size you would like the blind to be including brackets. In most instances this will apply if you are fitting your blind on the wall outside of your window recess. This is illustrated in the image below.
We will only ever make a reduction on the width measurement provided to ensure that you are left with adequate space either side of the blind for it to operate correctly & also to give you a tiny bit of manoeuvring space for when you fit it. The size of the reduction will vary depending on the type of blind you have ordered:
Measuring for a bay window can be a little confusing as you need to ensure that adequate reductions are made to allow the blinds to fit correctly in the corners of the bay where two blinds meet. To make this easier for our customers, simply provide us with measurements of all of the available space as well as the angle of the bay & we will make the reductions on your behalf to ensure the blinds fit your bay window beautifully. Simple instructions on how to measure for a bay window can be found in the video below:
Generally speaking fitting window blinds is very easy. Depending on the type and size of the product you will have a number of brackets which are simply screwed into your recess or wall which the blind fits into. For product specific instructions and step by step guides please visit our fitting pages here – Fitting Guide
Sure, no problem at all. Simply remove the blind from its brackets (if it is already installed), pull the entire control mechanism out of one side of the roller blind tube, pull the entire pin out out of the opposite end & then reinsert them in the opposite ends. Your brackets may only marry to one of the ends, so if you've already fitted your blind you may need to swap the brackets to the opposite ends too.
Completely. We offer proper 3 pass blackout fabrics which offer complete light reduction. Being a roller blind you will have a small amount of light coming in around the sides unless you opt for a Total Blackout Cassette Roller Blind.
Yes, all of our blinds are child safe. We are proud members of the Make It Safe campaign launched by the British Blind & Shutter Association (BBSA) in 2009 to campaign for safer blinds. As a result of legislation introduced in early 2014, the blind industry has altered its products to ensure that any blind featuring a hazardous looped cord is supplied with a child safety device. This device keeps any looped cord tensioned at all times preventing strangulation. There are also restrictions on the length of the cord too. Depending on which type of blind you purchase, your blind will come with one of the following child safety devices:
Each member of our Customer Care team is happy to answer any questions you may have regarding child safety, so if you would like to know more please Contact Us or visit the Make It Safe & BBSA websites.
If you have a shallow frame depth then the Perfect Fit system will still fit your window. The smallest bracket available on this system is 18mm deep. If your depth is smaller than this, your Perfect Fit frame will protrude further into your room than your window frame leaving a small gap between the two ie. if your frame depth is 15mm, you will have a gap of 3mm between the Perfect Fit frame & your window frame (18mm - 15mm = 3mm). To prevent light leaking through this gap, fit draught excluder tape at the edges of the underside of the Perfect Fit frame to fill the gap. The area that will be affected is highlighted in the image below:
Draught excluder tape is available in various depths from most high street hardware & homeware stores.
In most instances this will be caused by there being no tension within the spring. This can occasionally happen in transit & is easily resolved by applying tension to the spring. You can do this yourself in a matter of minutes. Instructions can be found here. Please refer to the section titled "Lost Tension on the Spring". If adding tension to the spring does not resolve this issue then please contact our Customer Care to troubleshoot further.
I can’t find what I need. Can you help?
We are always happy to help. Our customer care team will always offer honest, helpful advice & where possible provide suitable solutions to your problem. Just get in touch via our contact form, on the phone or drop us an email. All of our contact info can be found on our Contact Us page.